Refund & Cancellation Policy
Last Updated: September 2026
Deposits
A 50% non-refundable deposit is required to confirm a reservation. The remaining balance is due 14 days before scheduled delivery or pickup. Orders booked within 14 days require full payment at booking.
Cancellation Schedule
15 or more days before: The 50% deposit is forfeited; no additional cancellation charge applies.
8-14 days before: 60% of the total contract amount becomes due and non-refundable.
4-7 days before: 75% of the total contract amount becomes due and non-refundable.
After Commencement of Performance: 100% of the total contract amount becomes due and non-refundable.
Commencement includes the earliest of loading vehicles, dispatching crews or vehicles, scheduling and confirming labor, ordering or fabricating specialty items, delivery, or beginning on-site work. Loading and staging may occur up to 72 hours before scheduled delivery.
Custom & Specialty Items
Custom-ordered items, specialty rentals, outsourced items, floral products, printed products, and custom-fabricated items are 100% non-refundable once ordered.
Rescheduling
Date changes require written approval and are subject to equipment and labor availability. An approved date change continues the original reservation and does not restart cancellation periods or refund eligibility.
Changes to an Order
Items or quantities may be added based on availability. Removing items or reducing quantities is treated as a partial cancellation and cancellation charges apply proportionally. Changes requested within 48 hours of delivery are subject to availability and may result in additional charges.
Weather & Outdoor Events
Weather alone does not automatically qualify an order for a refund. The Company may delay, modify, refuse, or remove outdoor setups when conditions are unsafe. If the Company determines performance is entirely impossible, it may, at its discretion, issue a future rental credit.
Venue or Event Changes
Refunds are not owed solely because of venue changes, reduced guest counts, scheduling conflicts, weather conditions, permit issues, or third-party vendor failures.
Refused or Missed Delivery
If delivery is refused, site access is denied, or Client is unavailable during the scheduled delivery window for reasons not caused by the Company, performance may be considered completed and the full contract amount remains due.
Contact
Top Notch Party Rentals
A DBA of Anmol Rentals LLC
10S234 Schoger Drive, Naperville, Illinois 60564
Phone: (630) 999-3000
Email: info@topnotchpartyrentals.co